THE MOLITOR FORUMS » Topic: Theme not working properly for some people http://www.themolitor.com/forums/topic/theme-not-working-properly-for-some-people THE MOLITOR FORUMS » Topic: Theme not working properly for some people en-US Wed, 29 Apr 2026 23:07:43 +0000 http://bbpress.org/?v=1.1 <![CDATA[Search]]> q http://www.themolitor.com/forums/search.php THE MOLITOR on "Theme not working properly for some people" http://www.themolitor.com/forums/topic/theme-not-working-properly-for-some-people#post-40910 Tue, 31 Jan 2017 15:10:28 +0000 THE MOLITOR 40910@http://www.themolitor.com/forums/

Hi there,

The resolution of the image displayed on your site is 3011×1412. This is the image URL that is being used on your site: http://www.sonumsumaria.com/wp-content/uploads/2016/12/sonumsumarialogonobackground@2x.png

Hope that helps with your troubleshooting.

Best,

Christopher

Sonum on "Theme not working properly for some people" http://www.themolitor.com/forums/topic/theme-not-working-properly-for-some-people#post-40892 Mon, 30 Jan 2017 12:19:05 +0000 Sonum 40892@http://www.themolitor.com/forums/

Hi Christopher,
The logo image is a very small file size -it's 300 x140 pixels. How much smaller would you recommend?
Thanks,
Sonum

THE MOLITOR on "Theme not working properly for some people" http://www.themolitor.com/forums/topic/theme-not-working-properly-for-some-people#post-40885 Mon, 30 Jan 2017 11:39:08 +0000 THE MOLITOR 40885@http://www.themolitor.com/forums/

Hi there,

I visited that page and see the logo image is overtaking the content as it is too large for the space provided. Be sure to upload a smaller logo image so that it can better fit into the page.

Best,

Christopher

Sonum on "Theme not working properly for some people" http://www.themolitor.com/forums/topic/theme-not-working-properly-for-some-people#post-40873 Mon, 30 Jan 2017 07:08:45 +0000 Sonum 40873@http://www.themolitor.com/forums/

Hi Christopher,
I've installed the ZoomBox plugin now but am still receiving messages from people who can't seem to access the videos I've embedded onto the website: http://www.sonumsumaria.com/cinematography
Any advice on this would be great.
Thanks,
Sonum

THE MOLITOR on "Theme not working properly for some people" http://www.themolitor.com/forums/topic/theme-not-working-properly-for-some-people#post-40835 Wed, 25 Jan 2017 14:20:42 +0000 THE MOLITOR 40835@http://www.themolitor.com/forums/

Hi there,

I see you still have not yet installed/activated the ZoomBox plugin. You'll need it to properly display images in a pop-up.

You can grab the plugin here: http://www.themolitor.com/forums/topic/zoom-box-plugin-by-the-molitor

Best,

Christopher

Sonum on "Theme not working properly for some people" http://www.themolitor.com/forums/topic/theme-not-working-properly-for-some-people#post-40822 Mon, 23 Jan 2017 16:31:44 +0000 Sonum 40822@http://www.themolitor.com/forums/

Hi,
They were using an iMac with El Capitan 10.11.6 and the browser was Chrome.
Thank you,
Sonum

THE MOLITOR on "Theme not working properly for some people" http://www.themolitor.com/forums/topic/theme-not-working-properly-for-some-people#post-40804 Fri, 20 Jan 2017 10:11:16 +0000 THE MOLITOR 40804@http://www.themolitor.com/forums/

Hi there,

Do you have any details about the device, os, or browser they're using? This is important to troubleshoot any potential issues.

One thing I did notice is that you should install/active the included ZoomBox plugin for displaying images in a pop-up window. You can also grab the plugin here: http://www.themolitor.com/forums/topic/zoom-box-plugin-by-the-molitor

Best,

Christopher

Sonum on "Theme not working properly for some people" http://www.themolitor.com/forums/topic/theme-not-working-properly-for-some-people#post-40799 Fri, 20 Jan 2017 05:49:29 +0000 Sonum 40799@http://www.themolitor.com/forums/

The theme is working fine on my computer (mac OSX), but I've heard from other people that they're having trouble viewing photos/ videos on my website. When they click to view a photographs or video, they get sent back to my homepage, rather than to the photo/video.
Would be great if you had any suggestions.
Thanks,
Sonum
http://www.sonumsumaria.com