Hi there,

I'm confident we can resolve any issues you were having with the theme. Regarding the "+" icon, I'd be happy to investigate that, but the last time I visited the site your reading settings were in place and the icon was not active.

Unfortunately refunds are not issued for digital goods that have been downloaded. I understand if you decide not to use the theme, but you still possess the files as they were downloaded to your machine and uploaded to your server.

Hope you understand.

Best,

Christopher

Hey Christopher,

I have decided this is not the theme for my project, I have deleted the files and optional plugin.

I would appreciate a refund.

Thank You,

Item ID: 11148276
Purchase Date: 2017-09-15 02:22:29 UTC
Licensee: SoCalCreations
Item Title: VYSUAL - Responsive Film Campaign WP Theme

Hey Christopher,

The "reading" setting does make it possible to show them, however the '+' does not function, which was my point. As a visitor to the site, if I saw that I would expect that it would load more 'posts', but it did not.

Is there a way to over ride the very narrow "Default" or "Center Text"... these pages are much to narrow for Pages like Privacy Policy, Contact Page and I noticed that if you do anchors on the page, ajax doesn't seem to work and the page does a forced refresh and it isn't accurate with the anchor on the page.

Will

Hi there,

The number of items that appear on category pages -- without having to load more via the "+" link -- is controlled from your reading settings page in WordPress.

Best,

Christopher

I'll try that, although if I am using the same dimensions and dpi setting as your included files then it should be the same.

I am following the example that was laid out in the walk through video and noticed that on 10 'castandcrew' members only show up in the category view. I have gone through all the posts and all of them have the 'aside' template being used, but only 10 posts show. Even when going to the very far right and clicking on the '+' fails to work.

How do I show ALL of them? Also is there a way to FORCE them in to a specific order of appearance?

Thanks!

Hi there,

I see what you mean about the image quality. Pretty sure that's related to the actual image file you're uploading. Since my support services are limited here (as this isn't theme-related), my best suggestion is to play with the image file size/type/settings/etc.

Best,

Christopher

The coming soon plugin looked like it prevented the logos from being uploaded. However I am not sure what to say about how they turned out. I used the dimensions of the included included Logos (217 x 61) & (436 x 121) as my new files for my logo. I created them using photoshop, using the 'Forum' font and saved them as transparent png's. They look exactly as I desire, but after uploading them as an image, they are extremely pixelated and really look terrible. I'll reformat the other images to see how they look. Thanks.

Hi there,

Regarding featured images, it looks like some of the images you're using are not large enough to crop to the preferred dimensions. If an image is not large enough to crop, it's simply left alone. Be sure to use larger images. 700x450 is the optimum size for cast/crew featured images.

Regarding the logo, I tried looking at your site source code and noticed it's heavily altered (by a plugin?) and not the default setup. My best suggestion is to deactivate all plugins you have installed and see if changing the logo is possible.

This will help troubleshoot the issue and isolate the cause to either something in the theme or the plugins being used.

Let me know.

Best,

Christopher

The site is offline as it is a Movie in Production and is hidden behind the plugin "Coming Soon Page" Pro version, but here is the BYPASS Link so you can see the site. http://www.wishmanmovie.com?bypass=themolitor. This link will automatically end within 2days.

BTW Your forum did not alert me that you replied back via an email, FYI.

I have been actively monitoring this post so I can move forward with this project.

I also noticed that the "posts" featured image is not consistently aligned and sorry to say looks sloppy. In addition the gradient over it is very dark.

Where I am following your lead for showing ALL Posts from "Cast & Crew", is there a 'FIX' to make all the images uniform in some way, or is there a recommendation for size to make this look consistent, that might also FIX the previously stated issue as well?

Thanks!

Hi there,

Can you provide a link to your site? I'll check it out.

Best,

Christopher

I followed the information in the video to change both the lo-res and hi-res logos, even the text in the same place. [https://youtu.be/471UhScPhCw?t=6m3s]

However the Theme Logo remains in place, even in the side bar.

How do we fix this?
-Will