Hi there,

If the cover isn't going away, that means you're site isn't finished loading. I would recommend looking into that before you start removing parts of the theme.

If you compare your site to the demo site - http://themes.themolitor.com/producer - you'll notice the demo site loads almost instantly.

My recommendation is to maybe try a caching plugin and/or explore the video service provider you're using. If it's YouTube, maybe Vimeo is a better option (and vice versa).

Let me know if that makes sense.

Best,

Chris

I wouldn't mind keeping the cover if it would load at all after.
The problem is that it doesn't load in iphone or ipad, it stays black...

Hi there,

Yes, so you have a two options:

1. Keep the "loading cover" and wait for the site to finish loading before you see any content.

2. Remove the "loading cover" and have the site temporarily display out of order until the site finishes loading.

Hope that helps explain what's happening.

Best,

Chris

Yes exactly After i put the code you gave me its when the website starting behaving like i sent you in the screenshot, before the code, is when the website has a black screen on mobile devices, hope i could clarify!

Hi there,

Just to clarify, you removed the page loading "cover" using the CSS above, so until the page finishes loading, the site layout may appear strange since there is nothing covering it up with a loading indicator.

Best,

Chris

Here is the link to the screen shot.

http://s28.postimg.org/o77z5sz9p/Screen_Shot_2014_10_25_at_8_05_21_PM.png

my website is http://www.juansierrafilms.com I've used different browsers and computers, This same screen appears in all of them before the page loads.

Thank you for looking into it!

Best

-Juan

Hi there,

You can upload a screenshot here: http://postimage.org/

Best,

Chris

I added the CSS to the customize page, but now everytime i load the site theres is a problem right when the page loads, i have a screen shot that i can provide, how do i sent this to you?

Hi there,

The issue seems to relate to the page not loading. This is likely caused by videos that are loading from another domain like Vimeo or YouTube. There's a "cover" that hides the site until the page finishes loading. You can remove this feature by adding the following to your Custom CSS box on the Customize page (appearance > customize)...

#loadingContainer {display: none !important;}

Regarding the logo/menu position, I'll have to ask that you submit a customization request for that: http://themolitor.com/customization-request

Best,

Chris

The link to my site is http://www.juansierrafilms.com in some phones works good in some it doesnt theres apparently a problem with the functionability of the site in mobile devices. And very recently the customization part of my website shows blank for some reason. Also is there a way i can center my logo and menu items? Meaning logo on top menu under?

Hi there,

I'd be happy to look into any issues you have, but I'll need some details about what the issue actually is as well as a link to your site so that I can troubleshoot any said issues.

Best,

Chris

Hey Andrew Lancaster and Chris, I too had the same issue you are talking about Andrew, try clearing up the history and the Cache of Safari in the setting of your iPad, that should do the trick.

Chris I dont know if you can look into this, since i ahve to be clearing the cache everytime i want to see my site in my iPhone or i Pad.

It would be greatly appreciated!

Best!

-Juan

Hi there,

Can you provide more details about the issue you're experiencing? Please keep in mind, the site does not scroll the same way as it does on desktop computers (i.e. there is no panel effect on iOS devices).

Let me know.

Best,

Chris

Hi there,

My site works fine on the computer however there's an issue with the scrolling on the iPad and iPhone.

http://Www.thelostaviator.com

Regards,

Andrew