Hi Amy,

Oh good! I'm just glad you got this thing working and it didn't require a complete restart :-)

Thanks for following up and providing details about what happened and what you did to fix it. I'm positive you'll save other users A LOT of headache.

I hope you enjoy using/working with the theme. Please don't forget to rate it on your downloads page when you get the chance. It REALLY helps!

Thanks!

Chris

Hi Chris. You'll be happy to know that I found the problem and fixed my Home Slider. Sadly, it was definitely self-induced. At 4am this morning I decided to try deleting the posts associated with the Home Slider and rebuild them, and it started working. In the process of deleting them, I noticed that one of them had it's picture disconnected (i.e. the picture was not associated with that post anymore). At that point, I remembered that I had been cleaning up some duplicate pictures in my media library and that apparently is one of the files I had deleted. Ugh! All this because I tried to organize my media mess!

Sorry for all the confusion, and thank you for your support! (By the way, Dreamhost gave me exceptional support trying to track down a database error).

So I guess the one take-away from this is that if the picture is missing from one of your slider posts, it will cause the entire slider to stop working.

When you told me to check my theme options and category names, I didn't think to look to see if the pictures were actually still embedded in the post. Great lesson learned. I hate user errors (especially when I'm the user)!

Thanks,
Amy

Are you saying to rebuild my entire website from scratch?? (Please say no, please say no...) Is there anyway to save my posts, pages, and media so I wouldn't be retyping and re-uploading everything?

Thanks,
Amy

Hi there,

Hmm... unfortunately the database-side of WordPress goes a bit beyond my knowledge (I got this step from the OptionTree support forums). I'm not exactly sure what impact installing the OptionTree plugin has on the database when OptionTree is built into the theme.

The best recommendation I have at this point is to create a new database/WordPress install as installing the plugin seems to have caused an issue I'm not sure how to fix.

Let me know if that works.

Thanks!

Chris

Hi Chris - OK, so I emptied the Option Tree table but it did nothing. Then I tried emptying the Options table and it made my website totally unavailable (DATABASE CONNECTION ERROR). Thankfully, I had made copies of both tables, so I was able to restore. I also tried deleting just the line items in the Option Tree table for Map and Home Slider, but that did nothing. I also tried completely deleting ("dropping") the Option Tree table but that also did nothing. I double checked and I definitely do not have an Option Tree plug-in anymore and all my other plug-ins are still deactivated. My database tables are both restored back to how they were earlier today.

What next?

Thanks!
Amy

Hi there,

Try emptying the OptionTree table first.

Thanks!

Chris

Hi Chris - The techs at DreamHost walked me through the process of using MyPHPAdmin to access my Options Table but they said I had a choice to select ALL or choose individual rows to delete. Am I choosing ALL? I'm assuming Empty is the same thing as Delete All?

Also, I notice there's an Options Table as well as an Option Tree Table. When I browsed the Option Tree table, it contained lines related to map and slider, not the Options Table. Is it definitely the Options Table I should empty (meaning ALL) or the Option Tree Table or both?

Thanks!
Amy

Hi there,

That's what the general consensus is from the OptionTree support forums.

Let me know if you have any updates.

Chris

Yuck. I've emailed the techs at DreamHost. I hope they can help. Are you pretty confident that "emptying the wp-options table" in my database will fix this?

Thanks,
Amy

Hi there,

Unfortunately the process is different for every hosting provider. I recommend contacting your hosting provider as they should be able to provide you instructions for your particular setup.

Again, I apologize for having to deal with the database stuff. I wish I could have avoided users having to deal with anything like that, but unfortunately didn't really have a choice.

Hope you understand.

Thanks!

Chris

Hi Chris - I sent my last post before I refreshed my screen and noticed that you had posted a reply. I just deleted the Option Tree plug-in. No change.

Do you have step-by-step instructions for emptying the wp-options table in the database? Something that a novice could follow?

Thanks,
Amy

Hi Chris - I turned the Map Pattern option off and back on and the foot mysteriously started working, but the map pattern and the home slider pictures still aren't there. Although I am getting the spinning wheel again (that stopped briefly after upgrading the version of the theme).

Thanks for your continued help!
Amy

Hi there,

Unfortunately the developer of the OptionTree plugin updated the plugin and made HUGE changes that caused older versions to break. It was a MAJOR headache, but I had to completely redo how the theme options functioned and decided to make OptionTree built into the theme to avoid future disasters like that.

As a result, updating from a version of the theme that required the plugin to be installed requires users to delete the plugin and possibly empty the wp-options table in their database (using the phpMyAdmin tool).

I realize that's a lot of work to apply an update, but I really had no choice as older versions of the plugin were basically abandoned by the developer.

Hope you understand. I totally share your frustrations regarding updating the theme.

Thanks!

Chris

Hi Chris - I updated the theme (I was running 1.1.1) but now I have no map and still no home slider (it's just a red bar). The footer is no longer working either.

Under Theme Options, in both the Home Slider and Footer Carousel section, there is no box under the word Category. i.e. there is no way to set the category to display.

Thanks,
Amy

Hi there,

What version of the theme are you using? The OptionTree plugin hasn't been required since version 1.2.0 (current version of the theme is 1.2.2). Please make sure you're using the latest version of the theme (available on your downloads page).

Updating the theme FAQ: http://www.themolitor.com/forums/topic/faq-how-do-i-update-my-theme

NOTE: if you're using a version of the theme that requires the plugin to be installed, you'll need to delete the plugin and possibly delete the wp-options table in your database (using the phpMyAdmin tool) when using the version of the theme that doesn't require the plugin.

Thanks!

Chris

Hi Chris -

I deactivated all plug-ins (except Option Tree).

I confirmed that my theme option settings are still correct, assigning posts to the category specified for the home sliders.

I have not made any edits.

The slider stopped working some time after the latest WordPress update. I didn't notice exactly when it happened, but the only changes on my site (besides changing posts and pages) have been the WordPress update and adding the WowSlider plug-in (which is now de-activated.

Sadly, still having the problem.

Thanks for your help.
Amy

Hi there,

Some troubleshooting steps to take before going deeper...

1. Please deactivate ALL plugins when troubleshooting possible causes.

2. Please double-check your theme options settings and make sure you have properly assigned posts to the category you specify for the slider.

3. If you have made edits, please undo those to make sure you didn't cause any issues with your customizations.

4. Lastly, please let me know if the slider stopped working after making a WordPress update. If so, did it work before the update?

Let me know!

Chris

I am having the same problem as everyone here with the slider for the header and footer for the AID theme just stopped and or hung-up. Just started happening-no one altered the site. Please help!

Hi There. I'm having the same problem. My home slider is just giving a spinning wheel. I'm not sure if it's related to the recent update or that I started using the WOW Slider plug-in. I deactivated the WOW Slider plug-in but that didn't fix it. My website is: http://hopeofafricayouth.com. I have not made any edits to the theme.

Thanks!
Amy

@Rossboy14 It appears my site is having the same problems yours had. I can't figure out how to fix it. I see you mentioned disabling the events calendar. Is that a plugin or widget? Any suggestions would be appreciated. Here's my site and you can see my problem with the slider and footer. By the way, I've tried disabling all plugins and widgets. I've also verified all my theme settings and categories are correct.

Hi there,

It looks like you've made extensive edits to this theme. Please revert to the default setup of the theme (with plugins deactivated) to verify if this is a theme issue you're having.

Thanks!

Chris

Good day,
The slider is not working on my site. I've read through this forum but not sure what the issue might be. http://africaneedsu.org/wp/

Please advise

Hi there,

The slider is showing up now ;-)

Just be sure to add more than one post for the slider effect to work.

Thanks!

Chris

under reading settings, i have the box checked that says "my latests posts" under homepage

Hi there,

Are you using a page template as the home page (i.e. did you select a home page in the "reading settings")?

If so, please undo that selection as the theme has a default home page that includes the slider.

Let me know!

Chris

i am having a similar problem. the slider is not showing at all. the only widget i am uising is a twitter feed widget, disabling it did not seem to work. i have made no changes to the template. i did edit the style sheet, but only to change the font size of the site description tagline per your instructions in another post on this forum.
the site is http://www.test.cafety.info

Yes. For those interested in what I did to fix it. The events calendar was conflicting with the slider. Just disable that until you can figure out what is clashing with the code.

Hi there,

Everything seems to be working. The main slider only has 1 slide, so try adding another slide to see the proper effect.

Thanks!

Chris

I will try what you suggested. In the meantime here is the site http://www.autismillinois.org

Hi there,

Have you installed any additional plugins? If so, try deactivating those to make sure they aren't the cause.

Also, have you made any edits to the template files? If so, please undo those edits to make sure they aren't the cause.

Things like this never just happen randomly. They are always the result of a change somewhere. Have you recently updated anything? Theme? Plugins?

If you provide a link to your site I'll take a closer look.

Chris