Hi there,

The page you linked to returns an missing 404 error page. I reviewed your "portfolio" page, and don't see any issues there. Were you able to resolve this?

Best,

Christopher

Hi,

I have a portfolio question. Template zoom v2 - Wordpress. The "photos" option from the works, however, in the thumbnail picture appears - "ready more". I would like to have photos only. I tried in the page template - "image photos" to attach photos as a media file, but a black background pops up.

My site: http://mediaodkuchni.pl/?page_id=707

Please help :)

Justyna

Hi there,

Just to clarify, are you using the HTML version or the WordPress version of Zoom? (you posted in the HTML version forum).

Also, can you provide a link to your site?

Best,

Chris

First love the look of this template.
I am having issues with the scrolling function when viewed on a mobile device, I have not checked all of them but on my Note 3.

Exactly what I mean:
When I view my page on a phone the scroll bar is there on the right hand side but it does nothing. I cant click on it I cant finger scroll down the page etc. If I remove the div command for this section the content runs off the bottom of the page and I can't scroll with the browser.....

I would prob make use the detect_mobile php script out there but I need to know how to change the code to make the scrolling work. I would rather not have the generic browser scrolling and keep the look of this page.

any help would be great
Brian

Hi there,

Sorry, but that goes a bit beyond the level of support I'm able to provide here in the forums. If it was something I knew off the top of my head I would gladly help, but if it requires a bit of research, testing and custom code then I have to refer you to the customization request form: http://themolitor.com/custom

Hope you understand.

Thanks!

Chris

Hi,
I've been using the Zoom Premium HTML Portfolio for some time now.
Recently, I realized that many visitor to my website don't see the "Portfolio" category right away.

Is there any way to have the "Portfolio +" block open on startup at least for 5-6 seconds?

Thanks in advance,
E.C.

Hi there,

This is for the HTML version of Zoom. For the WordPress version, please review this FAQ thread: http://www.themolitor.com/forums/topic/make-images-not-zoomed-in-by-default-1

Best,

Chris

Hi, i cannot find the items in the script to change in zoom v2, is there a different way to do this now its been updated?

[moving to Zoom HTML forum]

Hi there,

Thanks for following up!

Unfortunately that wouldn't be a theme-related issue as I understand it, so I can't offer much in terms of troubleshooting or support.

Hope you understand.

Best,

Chris

Hi Chris

*update*

I may have tracked the problem to the version of Ghostery that I use - I've updated to version 5.3 and problems appear to be resolved.

I'm concerned that occasionally Ghostery does identify trackers when my website loads e.g.: ChartBeat, ScoreCard ResearchBeacon, Convivia etc

I have added google analytics so I'm not surprised to see that but can't explain the others!

Any quick ideas?

Hi Chris

I've noticed that my site <<www.bigcheese.co.uk>> will often not load content. This appears to be a recent problem.

Generally the index loads no problem but if you choose menu items from the drop down e.g.: http://www.bigcheese.co.uk/advertising.html

the content will often "stall" and you will have a blank screen with a "play" button.

The play button doesn't work and you have to refresh the page through the browser (in my case Safari 7.0.6)

It appears to be a random and very annoying issue!

Please do you have any thoughts that will help?

As ever, best regards

Steve Dodd

Hi there,

It sounds like this is just an issue with uploading images. When you're importing, are you clicking the option to download images, etc?

If you continue to have trouble, email me from my profile page about this thread and I can send you a fresh copy of the demo file.

Best,

Chris

Hi,

Followed instructions on how to import demo content however after 3 attempts everysingle time I get a bunch of Failed to import Media “cc" or "7" etc.

It is at least seeing current installed content; Post “10th Post in the "Photos" Category” already exists.

Any tips? Im uploading straight from my local machine's desktop.

You bet!

Thanks Chris - many apologies for the slow reply, I do appreciate your answer!

I changed the "+" and "x" to "show" and "hide" but no need to change the button size accordingly! I'll keep looking :-)

Thanks for your help and again, your excellent work. :-)

Hi there,

For the HTML version of Zoom, the sidebar button is controlled from script.js on line 148...

//ADD IMAGE CONTAINER AND SIDEBAR CONTROLS...
mainContainer.append("<div id='imageContainer'></div><a href='#' id='openSidebar' class='opens round3 gradient button'>+</a><a href='#' id='closeSidebar' class='opens round3 gradient button'>x</a>");

The thumbnail buttons are controlled from scripts.js on line 289...

//ADD THUMB CONTROLS...
mainContainer.append("<div id='controls'><a href='#' class='round3' id='zoom' title='Zoom In/Out'>Zoom</a><a href='#' class='autoControl round3' id='autoPlay' title='Play'>Play</a><a href='#' class='autoControl round3' id='autoPause' title='Pause'>Pause</a><a href='#' class='navControl round3' id='prevThumb' title='Previous'>Previous</a><a href='#' class='navControl round3' id='nextThumb' title='Next'>Next</a></div><a href='#' class='closeThumbs thumbsToggle round3 gradient button'>x</a><a href='#' class='openThumbs thumbsToggle round3 gradient button'>+</a><div id='playPause'></div><div id='mainTimer'><div id='status' class='boxGlow'></div></div>");

Hope that helps!

Best,

Chris

Hi Chris - I'm really sorry, I thought that I had edited the post to say "HTML please!" Thanks for your reply :-)

Hi there,

Just to clarify, is this for the HTML version or the WordPress version of the theme?

Best,

Chris

Hi Chris

Please could you point me to which file contains the code for the sidebar and thumbnails show/hide buttons? I'd like to change the buttons from the current "+" & "x" (which somehow I've got in two different fonts!) to show "info" or "show thumbnails" just to make them a little more obvious to users'

I hope this is possible, any suggestions gratefully received, thank you!

Steve

Hi there,

Unfortunately I'm not able to troubleshoot since you've both made customizations to the theme and applied the update manually. If you have issues, my best suggestion is to update the core theme, which now has these updates applied.

You can grab the updated version from your downloads page on ThemeForest.

Best,

Chris

Hi Chris,

I made ​​changes to the file scripts.js but the result is that I can't see any more in all the browsers

link: http://www.alterrazzo.com/en

Thanks
Ricky

You bet! :-)

Dear Chris, Thanks a lot for the very fast reply. That fixes the issue...great!!

Thanks for following up!

I'll close this thread for now. If you have additional questions on this topic, please post in the thread you linked to above.

Best,

Chris

I have managed to get the fix described below to work for me I think. My line numbers did not match up so it was a little tricky. Not fully tested so far, but looking good.

http://www.themolitor.com/forums/topic/zoom-html-not-working-under-the-latest-google-chrome#post-24760

Many thanks, and sorry to bother you on this.

glassbathroom

Hi,

My website based on Zoom, has stopped working in Chrome. It freezes when it starts to load and doesn't load. I have read a possible fix on the Zoom Wordpress forum, but the lines and changes don't quite match up with the Zoom HTML script file. Can you help.

glassbathroom

Hi there,

A recent Google Chrome update broke the loading animation script. Here's the fix...

1. Open script.js
2. Add the following on line 145...
   

   var chromeBrowser = /chrom(e|ium)/.test(navigator.userAgent.toLowerCase());

3. After the above edit, change the following on line 201 from this...
   

   html.activity({segments: 12, width:5.5, space: 6, length: 13, color: '#fff'});

   ...to this...
   

   if(!chromeBrowser){
   html.activity({segments: 12, width:5.5, space: 6, length: 13, color: '#fff'});
   }

4. After the above edit, change the following on line 211 from this...
   

   html.activity(false);

   ...to this...

   if(!chromeBrowser){
   html.activity(false);
   }

5. After the above edit, change the following on line 561 from this...
   

   thumb.activity({color:"#ffffff",segments: 12,width:2, length:3,space: 1}).find('img').css({visibility:"hidden"});

   ...to this...

   if(!chromeBrowser){
   thumb.activity({color:"#ffffff",segments: 12,width:2, length:3,space: 1}).find('img').css({visibility:"hidden"});
   }

6. After the above edit, change the following on lines 579-581 from this...
   

   loading.activity(false).find('img').css({visibility:"visible"}).hide().fadeIn(300,function(){
   	loading.next(".thumb").loadMe();
   });

   ...to this...
   

   if(!chromeBrowser){
   loading.activity(false);
   }
   loading.find('img').css({visibility:"visible"}).hide().fadeIn(300,function(){
   	loading.next(".thumb").loadMe();
   });

Let me know if that fixes the issue for you.

Best,

Chris

Hi there,

I appreciate that :-)

Just to clarify, you added category links to the menu instead of page links. If you have categories with posts, you won't have to rebuild anything. You just need to create pages (with the portfolio page template) and specify those categories as mentioned above.

Regarding a text box, that's normal for post pages. Please check your site against the demo site to see how it is intended to look/display: http://themes.themolitor.com/wpzoom

Hope that helps.

Best,

Chris

It did work. Unfortunately, my pages changed to "category pages" I'm hoping I won't have to rebuild everything.

Also, I now have a text box on the pages with the main page title that stays throughout the posts. How can I remove this?

Thank you so much. I know you get this a lot. But, this design is one of the most gorgeous templates I've ever seen, and it gets tons of compliments.