Hi there,

Custom post types are not a current feature of Politico, but featured images are. When I visit your site, I can see the featured images are working in the slider as well as on the blog page. If the featured images are not working with a plugin-generated feature (i.e. custom post types, etc.), unfortunately that isn't something I have the ability to troubleshoot as it isn't a core feature of the theme.

Please let me know if you think I'm misunderstanding this issue.

Best,

Christopher

Sorry about the blank page, site is back up now.

These are absolutely not plugin generated issues. Again, the plugins work fine with the default theme, which suggests that something Politico does prevents core wordpress functionality (featured images) from working.

Hi there,

I visited the URL you provided, but it's just showing a blank page. Please double-check...

Please keep in mind support services do not include troubleshooting issues that are generated by plugins. I can appreciate that the plugins you're using work on different themes, but Politico is not guaranteed to work with all plugins. Unless there is an actual code issue with Politico (I don't see any existing issues), plugin-generated issues would need to be resolved with the plugin developers.

Best,

Christopher

I'm unable to set featured images within those two plugins mentioned. They each provide custom post types that use featured images. Turning off all plugins except each in question does not help (I need to leave one of the two on to test). Switching to Twenty Seventeen DOES resolve the problem.

So it seems as if something Politico does with featured images prevents these plugins from using featured images for custom post types.

Site is here: dominicfrongillo.com

Hi there,

Just to clarify, you're having issues setting featured images when all plugins are disabled? If so, can you please provide a link to your site?

Best,

Christopher

I am trying to use two different plugins that make use of custom post types, and featured images for said types:

https://wordpress.org/plugins/wp-client-logo-carousel/
https://wordpress.org/plugins/testimonial-rotator/

Setting featured images in both plugins is completely broken - they both behave erratically and do not ultimately let me set featured images on the posts.

Disabling all plugins does not help, but switching to Twenty Seventeen does, so it seems to be an issue with Politico.

Any ideas?

Hi there,

Can you provide a link to your site? I'll check it out.

Best,

Christopher

I've reset the countdown on the home page many times before. However, this time, when set to 11/08/2016 6:00 AM in theme options, it continues to display the "Finished Message." Help?

Hi there,

Sorry, I didn't catch that.

I see in your source code that you have the following to the top of the page...

<meta name="viewport" content="width=device-width, initial-scale=1.0">

This is why the page is being zoomed in. You'll want to remove that bit at the top of each page.

Let me know if that helps.

Best,

Christopher

I purchased your theme as an HTML format. There is no plugins in my web site.

I think you are right. It's related to the mobile/responsive feature.

When I open the website on my phone, the screen shows a zoomed-in part of the page. The blue bar is set to the initial screen size. And when I zoom-out the whole page, I see the blue bar is shorter than what it should be. How can I make my page to be shown in the whole page initially on my phone screen?

Hi there,

I see what you mean when I visit your site URL. Your site appears to have disabled the mobile/responsive feature of the theme. This is not happening on the demo site. Looking at your source code, it doesn't look quite right there either.

Have you made edits to the theme files? If so, that may have had an impact. In order for me to troubleshoot this issue, I'll have to ask that you revert to a default setup of the theme as I'm not able to troubleshoot themes that have been customized.

If you haven't touched any of the theme files, my next suggestion is to deactivate your plugins one-by-one and check to see if that has an impact.

Let me know. Here to help.

Best,

Christopher

Tested
Galaxy S5 Chrome app
Galaxy tab 5 Chrome app
iPhone5 Safari

many of my friends told me the problem happens on their phones
Try applyeta.ca

Hi there,

Thanks for posting here on the forums!

I'm not seeing this occur on the demo site. Can you provide details about the device your using? More specifically, what OS and browser are you using?

Let me know. Here to help.

Best,

Christopher

The thick blue bar and main menu’s background image are cut when you open your theme in mobile application.The same problem occurs in your live preview too. See below screenshot. What’s the solution to fix this?

see this photo:
https://canada.applyeta.ca/test/error.jpg

Hi there,

You can try adjusting the featured image settings in functions.php on line 35...

set_post_thumbnail_size( 225, 225, true );

Currently the width and height is set to 225. You can adjust the values there. Keep in mind you'll need to use a plugin like "Regenerate Thumbnails" to apply your changes to images already uploaded to your database.

If you need additional help with this customization, I'll have to ask that you submit a request for custom services here: http://themolitor.com/custom

Hope that helps!

Best,

Christopher

Is it possible to adjust the size of the featured images thumbnails? Great graphics don't look so great when chopped off by a square template like this.

Hi there,

Try adjusting your theme options on the Customize page. If a specific option doesn't appear to be working, try changing it and saving it. This will "reset" that option and kick it into gear.

Hope that helps!

Best,

Christopher

UPDATE: Sorry, I just saw this FAQ http://www.themolitor.com/forums/topic/faq-how-do-i-update-my-theme

I deactivated the Option Tree Plugin. I could set some elements like the Logo and the Donate Button.
But some elements of website still don't load properly. (ie: all the backgrounds, the footer decoration that have arrows to go to the top, and the Feed and Social Icons from the bottom)

What I can do?

Thank you.

Hello,

I'm a happy costumer, compliments for your products.

I have a problem for the first time.

I bought the Politico Theme in 2013. For the first time, I would like to upgrade the theme to the latest version.

What is the best procedure to do it?

I did the following:

- rename the old folder from "wppolitico" to "oldwppolitico"
- uploaded via FTP the new folder named "wppolitico"

The problem is that with the latest version of the theme all the graphics elements (ie: the gray and blue backgrounds) looks all messed up.

If I activate again the theme that now is on the folder "oldwppolitico", the old theme stil loads properly.

Thank you.
Chris

PS: I have also upgraded Option Tree Plugin

Hi there,

I don't see the Politico theme being used at that address. Let me know if you still need support with this.

Best,

Chris

had to start working on the site so the non working page was renamed:
http://www.pbc40.org/index-old.html

also removed the color picker.

Have the HTML theme and all pages populate but the index.html. It only shows the background. pbc40.org.

Please advise. And how do I get rid of the color picker that pops out off the left. it's annoying.

Hi there,

The styles for the theme are controlled from style.css

Hope that helps some.

Best,

Chris

Hi,
Can anyone tell me which "Politico theme" file i need to edit to change the font/colour of text on the Menu navigation buttons.
ie: When i mouse-over menu buttons, i want it to change colour not just Bold out.
Thanks
Stu

Nice!

Yes, I basically just used the image files form the theme to edit.
I have another question that I will post.

thanks

Hi there,

Try copy/pasting your "copy merged" element into the image file of the theme. In other words, open the image file into Photoshop and paste on top of that element.

Hope that helps.

Best,

Chris

Ok, I checked out the video... excellent..

If you could help me on this issue.
I'm unable to produce the header_bg.jpg which is 960x172 from the .PSD file. I only worked with the "top" layer, which only produces a file size of 1200x182.

My question is, how do I produce the header_bg.jpg & header_tile.jpg files to exact replacements for the theme.

thanks

You bet! :-)

If you're enjoying the theme, PLEASE don't forget to rate it on your downloads page on ThemeForest. Positive ratings REALLY help me out.

Thanks!

Chris

thank you sir.